Returns & Refunds
All our products have to pass multiple quality checks and we ensure that the same reach you safely and securely during transit. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 24hrs to 48 hrs of receiving your order. On submitting details of the damaged item, once the refund request is approved, we will provide free replacement/refund as applicable.
Please email us at firstname.lastname@example.org with your order ID.
Order once confirmed cannot be cancelled.
We offer return or exchange only if:
- A wrong product has been dispatched and in the event that it does not match the product confirmed.
- If you identify any quality or manufacturing defect on the received products.
- If the product received is in a damaged condition. You can write to us at email@example.com. Please email us your order number and details along with a photo of the damage if possible, within 24-48 hours of receiving the order. Damage will be assessed and a solution will be offered. The product may be replaced or other measures may be taken to address the issue.
- We will arrange a reverse pickup of the product within 2-3 working days after the return is approved.
Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and new AWB tracking number.
If a Product returned is duly accepted, the value of such product, as originally paid by you will be refunded to you. Refund will be processed within 7-21 working days through the same mode of payment by which the payment was made to The Greige Warp for the purchase of the items.
Payment, Shipping and Delivery
In such a situation, you can contact us at firstname.lastname@example.org or call us on +91 7900470047
In case you want the product to be delivered on another address, you can reach out to us on +91 7900470047. We will get back to you on whether that is possible or not.
The expected date of product arrival mentioned in your order receipt is the maximum cap. In case you want the product to be delivered before that, you can reach out to us on +91 7900470047. We will get back to you on whether that is possible or not.
Yes, we accept cash on delivery!
No, we ship free of cost throughout India currently.
No, currently we ship within India only.
Please be rest assured as all shipments are dispatched via reputed courier companies only.
We ship all the products from our warehouse in Haryana, India.
You can contact out customer care by calling us on +91 7900470047 or drop us an email on at email@example.com
Minor colour difference is possible due to difference in lighting, photography and screen brightness.